Your Questions, Answered
If you have other questions that aren’t answered here, feel free to contact us.
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I’m based in the United States in Arkansas.
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Most orders ship within 3–5 business days. Custom orders may take a little longer, depending on the design.
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All pieces are handmade with high-quality beads, charms, and other materials. Each item is crafted to last and be enjoyed for years.
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Because each item is handmade, I do not accept returns. If your order is damaged or incorrect, please contact me, and I’ll make it right!
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Currently, I only ship within the United States. I hope to expand shipping options in the future!
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If your order has not already shipped, I can fix that for you! Please send me a message via the contact form or email us at madeandkeep@gmail.com as soon as possible with your order number and the correct shipping address. If the order has shipped, I’m are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
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made & keep is not responsible for items that are lost by the mail carrier or by any shipping service